/* Simulação do atendimento · Miotto (marca miotto-v2, D108). Página em grafite e prancheta, sem cor de destaque.
   A conversa é a captura do WhatsApp da clínica fictícia: é o único lugar com a cor dela (a do WhatsApp).
   Movimento só com transform e opacity; reduced-motion desliga tudo. */
@font-face { font-family: "IBM Plex Sans"; font-weight: 400; font-style: normal; font-display: swap; src: url("fontes/IBMPlexSans-Regular.woff2") format("woff2"); }
@font-face { font-family: "IBM Plex Sans"; font-weight: 500; font-style: normal; font-display: swap; src: url("fontes/IBMPlexSans-Medium.woff2") format("woff2"); }
@font-face { font-family: "IBM Plex Sans"; font-weight: 600; font-style: normal; font-display: swap; src: url("fontes/IBMPlexSans-SemiBold.woff2") format("woff2"); }
@font-face { font-family: "IBM Plex Mono"; font-weight: 500; font-style: normal; font-display: swap; src: url("fontes/IBMPlexMono-Medium.woff2") format("woff2"); }

:root {
  --grafite: #202226; --grafite-claro: #2A2C30; --prancheta: #D9DBD6; --prancheta-escura: #C9CCC6;
  --chumbo: #5A5D5A; --chumbo-claro: #8A8E8A; --fumo: #A8ACA6;
  --sans: "IBM Plex Sans", system-ui, sans-serif; --mono: "IBM Plex Mono", ui-monospace, monospace;
  --ease: cubic-bezier(.2, .7, .2, 1);
  --faixa-h: 34px;
  /* WhatsApp da clínica (só dentro da captura) */
  --zap: system-ui, -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  --wa-topo: #F0F2F5; --wa-fundo: #EFEAE2; --wa-recebida: #FFFFFF; --wa-enviada: #D9FDD3; --wa-texto: #111B21;
  --wa-texto-2: #56656E; --wa-aviso: #FFEECD; --wa-linha: #D1D7DB; --wa-acento: #007360;
}

* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; min-height: 100dvh; overflow-x: clip; background: var(--grafite); color: var(--prancheta); font: 400 16px/1.5 var(--sans); -webkit-font-smoothing: antialiased; }
button { font: inherit; color: inherit; cursor: pointer; }
a { color: var(--prancheta); text-decoration: underline; text-underline-offset: 3px; text-decoration-thickness: 1px; }
a:hover { opacity: .85; }
:focus-visible { outline: 2px solid var(--prancheta); outline-offset: 3px; }
.oculto { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
[hidden] { display: none !important; }

/* ---------- faixa D115: fixa, sempre visível ---------- */
.faixa { position: sticky; top: 0; z-index: 40; margin: 0; padding: 8px 16px; background: var(--prancheta); color: var(--grafite); text-align: center; font: 500 13px/1.35 var(--sans); }

/* ---------- tipografia da Miotto ---------- */
.rotulo { margin: 0 0 12px; font: 500 11.5px/1.2 var(--mono); letter-spacing: .16em; text-transform: uppercase; color: var(--chumbo-claro); }
h1 { margin: 0 0 24px; font: 600 clamp(44px, 5vw, 68px)/.98 var(--sans); letter-spacing: -.035em; color: var(--prancheta); }
h2 { margin: 0; font: 600 24px/1.15 var(--sans); letter-spacing: -.02em; }
.botao { display: inline-flex; align-items: center; justify-content: center; min-height: 52px; padding: 0 24px; border: 0; border-radius: 0; background: var(--prancheta); color: var(--grafite);
  font: 500 13px/1 var(--mono); letter-spacing: .08em; text-transform: uppercase; text-decoration: none; }
.botao:hover { opacity: .85; }
.botao:focus-visible { outline-offset: 4px; }
.nova { border: 0; background: none; padding: 14px 8px; min-height: 44px; font: 500 11.5px/1 var(--mono); letter-spacing: .14em; text-transform: uppercase; color: var(--fumo); }
.nova:hover { color: var(--prancheta); }
.convite { margin: 0; font-size: 14.5px; line-height: 1.55; color: var(--fumo); }

/* ---------- palco: apresentação · conversa · painel ---------- */
.palco { display: grid; grid-template-columns: minmax(0, 1fr) 400px minmax(0, 1fr); grid-template-rows: minmax(0, 1fr) auto; column-gap: clamp(40px, 5vw, 88px);
  align-items: center; max-width: 1480px; min-height: calc(100dvh - var(--faixa-h)); margin: 0 auto; padding: 28px 48px 8px; }

.apresentacao { grid-column: 1; grid-row: 1 / span 2; justify-self: end; max-width: 400px; }
.marca { display: block; width: 132px; margin: 0 0 40px -16px; }
.marca img { display: block; width: 132px; height: auto; }
.texto { margin: 0 0 16px; font-size: 17px; line-height: 1.55; color: var(--prancheta-escura); }
.apoio { margin: 28px 0 24px; padding-top: 18px; border-top: 1px solid var(--chumbo); font-size: 14.5px; line-height: 1.55; color: var(--fumo); }
#abrir-conversa { display: none; }
.so-celular { display: none; }

/* ---------- a captura: WhatsApp da clínica, com o fio de 4 px da marca ---------- */
.aparelho { grid-column: 2; grid-row: 1; width: 400px; height: min(820px, calc(100dvh - var(--faixa-h) - 96px)); min-height: 520px;
  display: flex; flex-direction: column; overflow: hidden; border: 4px solid var(--prancheta); background: var(--wa-fundo); color: var(--wa-texto);
  font: 400 14.5px/1.4 var(--zap); color-scheme: light; }
.aparelho :focus-visible { outline-color: var(--wa-acento); }
.palco > .nova { grid-column: 2; grid-row: 2; justify-self: center; }

.topo { flex: none; display: flex; align-items: center; gap: 10px; min-height: 60px; padding: 8px 12px; background: var(--wa-topo); border-bottom: 1px solid var(--wa-linha); }
.voltar { display: none; width: 40px; height: 44px; margin-left: -6px; border: 0; background: none; place-items: center; color: var(--wa-texto); }
.voltar svg { width: 24px; height: 24px; fill: currentColor; }
.avatar { flex: none; width: 40px; height: 40px; border-radius: 50%; display: grid; place-items: center; background: #5F7268; color: #fff; font: 600 17px/1 var(--zap); }
.quem { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.quem strong { font-size: 16px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.quem span { font-size: 13px; color: var(--wa-texto-2); }
.ver-ficha { display: none; flex: none; min-height: 44px; padding: 0 6px; border: 0; background: none; color: var(--wa-acento); font: 600 14px/1 var(--zap); }

.conversa { flex: 1; overflow-y: auto; overscroll-behavior: contain; scrollbar-width: thin; scrollbar-color: rgba(11, 20, 26, .22) transparent; display: flex; flex-direction: column; gap: 3px; padding: 10px 16px 10px; scroll-padding-bottom: 12px; }
.dia { align-self: center; margin: 4px 0 8px; }
.dia span { display: inline-block; padding: 5px 12px; border-radius: 8px; background: var(--wa-recebida); color: var(--wa-texto-2); font-size: 12.5px; box-shadow: 0 1px .5px rgba(11, 20, 26, .13); }
.aviso-sistema { align-self: center; max-width: 92%; margin: 6px 0 8px; padding: 7px 12px; border-radius: 8px; background: var(--wa-aviso); color: #4A4436; font-size: 12.5px; line-height: 1.4; text-align: center; box-shadow: 0 1px .5px rgba(11, 20, 26, .13); animation: surge .24s var(--ease) both; }
.aviso-sistema button { display: block; margin: 6px auto 0; padding: 6px 4px; border: 0; background: none; color: var(--wa-acento); font: 600 13px/1.2 var(--zap); }

.balao { position: relative; max-width: 82%; padding: 6px 8px 7px 9px; border-radius: 8px; white-space: pre-wrap; overflow-wrap: anywhere; box-shadow: 0 1px .5px rgba(11, 20, 26, .13); animation: surge .24s var(--ease) both; }
.balao b { font-weight: 600; }
.balao a { color: #027EB5; }
.hora { float: right; margin: 7px 0 -5px 10px; font-size: 11px; line-height: 1; color: var(--wa-texto-2); white-space: nowrap; }
.hora svg { width: 16px; height: 11px; margin-left: 3px; vertical-align: -1px; fill: #3B9FD1; }
.recebida { align-self: flex-start; background: var(--wa-recebida); }
.enviada { align-self: flex-end; background: var(--wa-enviada); }
.primeira { margin-top: 7px; }
.primeira.recebida { border-top-left-radius: 0; }
.primeira.enviada { border-top-right-radius: 0; }
.primeira::before { content: ""; position: absolute; top: 0; width: 8px; height: 13px; }
.primeira.recebida::before { left: -8px; background: var(--wa-recebida); clip-path: polygon(0 0, 100% 0, 100% 100%); }
.primeira.enviada::before { right: -8px; background: var(--wa-enviada); clip-path: polygon(0 0, 100% 0, 0 100%); }
.balao.falhou { opacity: .7; }
.reenviar { display: block; margin: 6px 0 0 auto; padding: 4px 0; border: 0; background: none; color: #B42318; font: 500 12.5px/1.2 var(--zap); }
@keyframes surge { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }

.digitando { align-self: flex-start; position: relative; display: flex; gap: 4px; margin-top: 7px; padding: 12px 14px; border-radius: 0 8px 8px 8px; background: var(--wa-recebida); box-shadow: 0 1px .5px rgba(11, 20, 26, .13); animation: surge .2s var(--ease) both; }
.digitando::before { content: ""; position: absolute; top: 0; left: -8px; width: 8px; height: 13px; background: var(--wa-recebida); clip-path: polygon(0 0, 100% 0, 100% 100%); }
.digitando i { width: 7px; height: 7px; border-radius: 50%; background: #8696A0; opacity: .35; animation: onda 1.2s infinite ease-in-out; }
.digitando i:nth-child(2) { animation-delay: .18s; }
.digitando i:nth-child(3) { animation-delay: .36s; }
@keyframes onda { 0%, 60%, 100% { opacity: .35; transform: none; } 30% { opacity: .9; transform: translateY(-2px); } }

/* sugestões: rascunhos de mensagem, prontos para enviar */
.sugestoes { display: flex; flex-direction: column; align-items: flex-end; gap: 6px; margin-top: 10px; }
.sugestoes-dica { align-self: center; margin: 4px 0 4px; font-size: 12.5px; color: var(--wa-texto-2); text-align: center; }
.sugestao { max-width: 86%; padding: 8px 12px; border: 1px solid #9FD3A8; border-radius: 8px; background: rgba(217, 253, 211, .5); color: var(--wa-texto); font: 400 14.5px/1.35 var(--zap); text-align: left;
  animation: surge .32s var(--ease) both; }
.sugestao:nth-of-type(2) { animation-delay: .06s; } .sugestao:nth-of-type(3) { animation-delay: .12s; } .sugestao:nth-of-type(4) { animation-delay: .18s; } .sugestao:nth-of-type(5) { animation-delay: .24s; }
.sugestao:hover { background: var(--wa-enviada); }
.atalhos { flex: none; min-width: 0; display: flex; gap: 6px; overflow-x: auto; padding: 8px 10px 2px; scrollbar-width: none; }
.atalhos::-webkit-scrollbar { display: none; }
.atalhos .sugestao { flex: none; max-width: none; padding: 7px 11px; font-size: 13.5px; white-space: nowrap; animation: none; background: var(--wa-recebida); border-color: var(--wa-linha); }

.verificacao { flex: none; display: flex; justify-content: center; }
.verificacao.visivel { padding: 8px 10px 0; }

.barra { flex: none; display: flex; align-items: flex-end; gap: 8px; padding: 8px 10px calc(8px + env(safe-area-inset-bottom)); background: var(--wa-topo); }
.barra textarea { flex: 1; min-height: 44px; max-height: 120px; resize: none; margin: 0; padding: 11px 16px; border: 0; border-radius: 22px; background: #fff; color: var(--wa-texto); font: 400 16px/1.35 var(--zap); outline: none; }
.barra textarea:focus-visible { outline: 2px solid var(--wa-acento); outline-offset: 0; }
.barra textarea::placeholder { color: #6B7880; }
.barra textarea:disabled { background: #E9EDEF; }
.barra button { flex: none; width: 44px; height: 44px; border: 0; border-radius: 50%; display: grid; place-items: center; background: var(--wa-acento); color: #fff; }
.barra button svg { width: 21px; height: 21px; margin-left: 2px; fill: currentColor; }
.barra button:disabled { opacity: .55; cursor: default; }

/* recado (celular): o que chegou para a clínica, sem sair da conversa */
.recado { flex: none; display: none; background: var(--grafite); color: var(--prancheta); }
.recado button { display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: center; column-gap: 12px; width: 100%; min-height: 56px; padding: 9px 16px; border: 0; background: none; text-align: left; font-family: var(--sans); }
.recado button::after { content: "Ver ficha"; grid-column: 2; grid-row: 1 / span 2; font: 500 11px/1 var(--mono); letter-spacing: .12em; text-transform: uppercase; color: var(--prancheta); text-decoration: underline; text-underline-offset: 3px; }
.recado-rotulo { font: 500 10.5px/1.3 var(--mono); letter-spacing: .14em; text-transform: uppercase; color: var(--chumbo-claro); }
.recado-texto { font-size: 14px; line-height: 1.35; display: -webkit-box; -webkit-box-orient: vertical; -webkit-line-clamp: 2; overflow: hidden; }
.recado.chegou { animation: recado .4s var(--ease) both; }
@keyframes recado { from { opacity: 0; transform: translateY(12px); } to { opacity: 1; transform: none; } }

/* ---------- painel: o que chega para a clínica ---------- */
.painel { grid-column: 3; grid-row: 1 / span 2; justify-self: start; width: 100%; max-width: 380px; max-height: calc(100dvh - var(--faixa-h) - 56px); overflow-x: hidden; overflow-y: auto; overscroll-behavior: contain;
  padding: 4px 4px 4px 0; scrollbar-width: thin; scrollbar-color: var(--chumbo) transparent; }
.painel-cabeca { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; padding-bottom: 20px; }
.fechar { display: none; flex: none; min-height: 44px; padding: 0 2px; border: 0; background: none; font: 500 11.5px/1 var(--mono); letter-spacing: .14em; text-transform: uppercase; color: var(--prancheta); text-decoration: underline; text-underline-offset: 3px; }
.clinica-agora { margin: -8px 0 18px; font-size: 14px; line-height: 1.5; color: var(--fumo); }
.vazio { border-top: 1px solid var(--chumbo); padding: 20px 0 24px; }
.vazio p { margin: 0; font-size: 16px; line-height: 1.55; color: var(--prancheta-escura); }
.bloco { border-top: 1px solid var(--chumbo); padding: 18px 0 20px; }
.bloco .rotulo { margin-bottom: 10px; }
.grande { margin: 0; font: 600 22px/1.2 var(--sans); letter-spacing: -.015em; }
.quem-faz { margin: 0 0 4px; font-weight: 600; font-size: 16px; }
.passo-texto { margin: 0; font-size: 15px; line-height: 1.5; color: var(--prancheta-escura); }
.passo.urgente { margin: 0; padding: 18px 16px 20px; border-top: 0; background: var(--prancheta); color: var(--grafite); }
.passo.urgente .rotulo { color: var(--chumbo); }
.passo.urgente .passo-texto { color: var(--grafite); }
.etapa-nome { margin: 0 0 12px; font-weight: 500; font-size: 16px; }
.etapas { list-style: none; margin: 0; padding: 0; display: grid; grid-template-columns: repeat(5, 1fr); gap: 4px; }
.etapas li { height: 2px; background: var(--chumbo); overflow: hidden; }
.etapas li::before { content: ""; display: block; height: 100%; background: var(--prancheta); transform: scaleX(0); transform-origin: left; transition: transform .6s var(--ease); }
.etapas li.feita::before, .etapas li.atual::before { transform: none; }
.etapas li span { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
.ficha { display: grid; grid-template-columns: minmax(0, auto) minmax(0, 1fr); gap: 9px 18px; margin: 0; font-size: 15px; line-height: 1.4; }
.ficha dt { color: var(--fumo); }
.ficha dd { margin: 0; font-weight: 500; overflow-wrap: anywhere; }
.ficha dd.sem { font-weight: 400; color: var(--chumbo-claro); }
.nota { margin: 14px 0 0; font-size: 13.5px; line-height: 1.5; color: var(--chumbo-claro); }
.pedidos { list-style: none; margin: 0; padding: 0; }
.pedidos li { padding: 10px 0; border-top: 1px solid var(--grafite-claro); font-size: 15px; line-height: 1.5; color: var(--prancheta-escura); }
.pedidos li:first-child { padding-top: 0; border-top: 0; }
.pedidos b { display: block; margin-bottom: 2px; font-weight: 600; color: var(--prancheta); }
.regra { margin: 0 0 12px; font-size: 15px; line-height: 1.55; color: var(--prancheta-escura); }
.conformidade { list-style: none; margin: 0; padding: 0; display: grid; gap: 10px; }
.conformidade li { padding-left: 14px; border-left: 1px solid var(--prancheta); font-size: 15px; line-height: 1.5; }
.conformidade li.calmo { border-left-color: var(--chumbo); color: var(--fumo); }
.numeros { margin: 0; font-size: 15px; line-height: 1.55; color: var(--prancheta-escura); }
.painel > .convite { border-top: 1px solid var(--chumbo); padding-top: 18px; }
.nova-painel { display: none; }
.mudou { animation: mudou .5s var(--ease) both; }
@keyframes mudou { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }

/* ---------- link sem acesso ---------- */
.bloqueio { position: fixed; inset: 0; z-index: 60; display: grid; place-content: center; justify-items: start; gap: 0; padding: 24px 16px; background: var(--grafite); }
.bloqueio > * { max-width: 420px; }
.bloqueio img { width: 160px; height: auto; margin: 0 0 32px -20px; }
.bloqueio-texto { margin: 0 0 12px; font: 600 28px/1.15 var(--sans); letter-spacing: -.02em; }
.bloqueio-apoio { margin: 0 0 28px; font-size: 16px; line-height: 1.55; color: var(--fumo); }
.veu { position: fixed; inset: 0; z-index: 25; background: rgba(32, 34, 38, .72); opacity: 0; transition: opacity .3s var(--ease); }
.veu.ligado { opacity: 1; }

/* ---------- entrada ---------- */
.entra { animation: sobe .6s var(--ease) both; }
.apresentacao > :nth-child(3) { animation-delay: .08s; } .apresentacao > :nth-child(4) { animation-delay: .16s; } .apresentacao > :nth-child(5) { animation-delay: .24s; }
.apresentacao > :nth-child(6) { animation-delay: .32s; } .apresentacao > :nth-child(7) { animation-delay: .4s; } .apresentacao > :nth-child(8) { animation-delay: .48s; }
@keyframes sobe { from { opacity: 0; transform: translateY(40px); } to { opacity: 1; transform: none; } }

/* ---------- tablet: apresentação em cima, conversa e painel lado a lado ---------- */
@media (max-width: 1179.98px) {
  .palco { grid-template-columns: minmax(0, 1fr) minmax(272px, 320px); grid-template-rows: auto auto auto; column-gap: 32px; align-items: start; padding: 32px 24px 24px; }
  .apresentacao { grid-column: 1 / -1; grid-row: 1; justify-self: start; max-width: 640px; margin-bottom: 32px; }
  .apoio { margin-bottom: 0; }
  .apresentacao .convite { display: none; }
  .aparelho { grid-column: 1; grid-row: 2; justify-self: center; width: 100%; max-width: 440px; height: min(760px, calc(100dvh - var(--faixa-h) - 48px)); }
  .palco > .nova { grid-column: 1; grid-row: 3; }
  .painel { grid-column: 2; grid-row: 2 / span 2; max-height: none; overflow: visible; }
}

/* ---------- celular: apresentação; a conversa abre por cima, como o WhatsApp; a ficha sobe de baixo ---------- */
@media (max-width: 759.98px) {
  .faixa { font-size: 12.5px; padding: 7px 16px; }
  .palco { display: block; min-height: 0; padding: 0; }
  .apresentacao { display: flex; flex-direction: column; max-width: none; min-height: calc(100dvh - var(--faixa-h)); margin: 0; padding: 20px 16px calc(24px + env(safe-area-inset-bottom)); }
  .marca { margin-bottom: auto; padding-bottom: 32px; }
  h1 { font-size: 46px; margin-bottom: 20px; }
  .texto { font-size: 16.5px; margin-bottom: 14px; }
  #abrir-conversa { display: flex; width: 100%; margin-top: 12px; }
  .so-grande { display: none; } .so-celular { display: inline; }
  .apoio { margin: 24px 0 18px; padding-top: 16px; font-size: 14px; }
  .apresentacao .convite { display: block; font-size: 14px; }
  .palco > .nova { display: none; }

  .aparelho { position: fixed; z-index: 20; inset: var(--faixa-h) 0 0 0; justify-self: stretch; width: auto; height: auto; min-height: 0; max-width: none; border: 0;
    transform: translateX(100%); visibility: hidden; transition: transform .38s var(--ease), visibility 0s linear .38s; }
  .conversa-aberta .aparelho { transform: none; visibility: visible; transition: transform .38s var(--ease), visibility 0s; }
  .conversa-aberta { overflow: hidden; }
  .voltar { display: grid; }
  .ver-ficha { display: block; }
  .conversa { padding: 10px 14px; }
  .recado { display: block; }

  .painel { position: fixed; z-index: 30; inset: auto 0 0 0; justify-self: stretch; max-width: none; max-height: calc(100dvh - var(--faixa-h) - 32px); overflow-y: auto;
    padding: 20px 16px calc(24px + env(safe-area-inset-bottom)); background: var(--grafite); border-top: 1px solid var(--chumbo);
    transform: translateY(100%); visibility: hidden; transition: transform .38s var(--ease), visibility 0s linear .38s; }
  .painel.aberto { transform: none; visibility: visible; transition: transform .38s var(--ease), visibility 0s; }
  .fechar { display: block; }
  .nova-painel { display: block; margin: 12px 0 0 -8px; }
  .passo.urgente { margin: 0 -16px; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation: none !important; transition: none !important; scroll-behavior: auto !important; }
}